NCERT Class 9 Skill Education Kaushal Vikas: Chapter 9 — Work in Human Services
This chapter, 'Work in Human Services,' from NCERT Class 9 Skill Education's Kaushal Vikas book, explores the concept of human services, which involves understanding and meeting people's needs. It traces the historical roots of helping others, known as 'seva,' from prehistoric communities to modern professions like doctors, teachers, and guides. The chapter highlights the transformation of human services due to digital technology and new societal challenges. Empathy, the ability to understand and respond to others' needs by putting oneself in their shoes, is presented as the core value. Compassion, respect, and sensitivity are essential for maintaining dignity while providing services. This sector is crucial for individual well-being and social progress, aiming to improve the quality of life for everyone.
Quick info
| Board | CBSE / NCERT |
|---|---|
| Class | Class 9 |
| Subject | Skill Education |
| Book | Kaushal Vikas |
| Chapter | Chapter 9 — Work in Human Services |
| Language | English |
| PDF type | NCERT Textbook |
| Session | CBSE 2026 |
| Reading time | 2 minutes |
| Word count | 348 |
Learning outcomes
- Understand the concept and historical context of human services.
- Recognize the importance of empathy and compassion in service delivery.
- Identify various professions within the human services sector.
- Appreciate the role of human services in individual well-being and social progress.
Vocabulary
| Word | Meaning |
|---|---|
| Seva | Selfless service or helping others. |
| Empathy | The ability to understand and share the feelings of another. |
| Compassion | Sympathetic pity and concern for the sufferings or misfortunes of others. |
| Dignity | The state or quality of being worthy of honor or respect. |
| E-governance | The use of electronic means to administer government services. |
| Telehealth | The distribution of health-related services and information via electronic information and telecommunication technologies. |
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Practice questions
- What is the core concept of 'Work in Human Services'? Answer: Work in Human Services involves interaction with people to understand their needs and requirements.
- What does 'seva' mean in the context of human services? Answer: Seva means helping one another, essential for survival and fundamental to societies, often given as part of a job or profession.
- What is empathy and why is it important in human services? Answer: Empathy is the ability to identify another person's needs by putting oneself in their shoes and responding to these needs. It is crucial for providing sensitive and effective services.
- Name two modern challenges that are creating new types of work in human services. Answer: Climate change and ageing societies are two modern challenges creating new types of work.
Frequently asked questions
What is the main goal of the human services sector?
The human services sector exists to improve the quality of life for individuals and contribute to social progress.
How has digital technology impacted human services?
Advances in digital technology, telehealth, online learning, and e-governance are reshaping how people access health care, education, and information.
What is the Indian ethos mentioned in the chapter?
The Indian ethos mentioned is 'seva,' which emphasizes selfless service and helping others, forming the root of empathy in human services.
What does compassion mean in the context of human services?
Compassion means caring for others and a commitment to fulfil their needs.
Why is treating everyone with respect and sensitivity important?
Treating everyone with respect and sensitivity ensures that their dignity is maintained while providing services.
Related resources
Important topics
Topics covered
NCERT Class 9 Skill Education — Kaushal Vikas — Chapter 9 — Work in Human Services. Verified by NCERT Help Editorial Team. Reviewed on 29 Jul 2026. Last updated 10 Aug 2026.