NCERT Class 9 Skill Education Kaushal Vikas: Chapter 12 — Additional
This chapter introduces students to the field of hospitality and event management as additional vocations. It details the core aspects of hospitality, emphasizing guest experience, etiquette, and the importance of polite communication, cleanliness, and inclusivity. The chapter outlines essential quality and safety parameters for hospitality services, including personal hygiene, safe crowd movement, food safety, emergency readiness, and waste management. It also provides a step-by-step guide to planning and executing hospitality services for various events, from identifying needs to post-service reflection. Finally, it briefly touches upon event management as a broader field of bringing people together for a purpose.
Quick info
| Board | CBSE / NCERT |
|---|---|
| Class | Class 9 |
| Subject | Skill Education |
| Book | Kaushal Vikas |
| Chapter | Chapter 12 — Additional |
| Language | English |
| PDF type | NCERT Textbook |
| Session | CBSE 2026 |
| Reading time | 2 minutes |
| Word count | 386 |
Learning outcomes
- Understand the principles of hospitality and guest experience.
- Identify key quality and safety parameters in hospitality.
- Learn the steps involved in planning and delivering hospitality services.
- Recognize the importance of etiquette and inclusion in service.
- Gain basic knowledge of event management.
Vocabulary
| Word | Meaning |
|---|---|
| Hospitality | Work involving welcoming, guiding, and taking care of visitors to make them feel comfortable, respected, and safe. |
| Guest experience | How comfortable and supported a guest feels during their visit. |
| Etiquette | Polite behaviour that shows respect, including greeting, tone, posture, and listening. |
| Signage | Signs or placards providing information like entry/exit, seating, or washrooms. |
| Inclusion | Ensuring elderly guests and those with disabilities can move and participate comfortably. |
| Event management | Planning, organising, and managing events that bring people together for a purpose. |
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Practice questions
- What is the main goal of hospitality work? Answer: To make visitors feel comfortable, respected, and safe.
- List three quality parameters for hospitality services. Answer: Welcome, Comfort, Cleanliness (or Communication, Inclusion, Feedback).
- What does 'etiquette' mean in the context of hospitality? Answer: Polite behaviour that shows respect, such as greeting, tone, posture, and listening.
- Name two safety parameters related to crowd movement. Answer: Avoid pushing, keep clear paths, manage queues.
- What is the first step in the process of providing hospitality service? Answer: Identify the need or opportunity for hospitality service.
Frequently asked questions
What does hospitality work involve?
Hospitality work involves welcoming, guiding, and taking care of visitors to ensure they feel comfortable, respected, and safe.
What are the key elements of good hospitality?
Good hospitality depends on polite communication, clean and well-organised spaces, clear guidance, and care for people with different needs.
What is 'Guest Experience' in hospitality?
Guest experience refers to how comfortable and supported a guest feels during their visit.
What are some examples of 'Signage or Placards' used in hospitality?
Examples include signs for entry and exit, seating, water points, help desks, and washrooms.
Why is 'Inclusion' important in hospitality?
Inclusion is important to ensure that elderly guests and those with disabilities can move and participate comfortably.
What is the role of 'Event Management'?
Event management is the work of planning, organising, and managing events that bring people together for a specific purpose.
Related resources
Important topics
Topics covered
NCERT Class 9 Skill Education — Kaushal Vikas — Chapter 12 — Additional. Verified by NCERT Help Editorial Team. Reviewed on 29 Jul 2026. Last updated 10 Aug 2026.