Staffing

Previous Years' CBSE Board Questions

6.1 Staffing: Concept and Importance

VSA (1 mark)

How is staffing a continuous process?

(Delhi 2014 C) U

(5 marks)

2 Asha is living in a small village of Rajasthan. Her mother has good culinary skills. Inspired from her mother she joined a course of 'Food and Beverages Production' in Jaipur. After completing her course she asked her mother to open a sweets shop in Jaipur, to which her mother agreed. The business was doing well and had started growing. To expand her business she felt the need of additional personnel. Instead of selecting personnel from any other source, she thought of helping her relatives and appointed five of them. But after doing all efforts she found that none of her relatives were providing satisfactory service leading to lower productivity. Also, the quality of the products started deteriorating.

This made Asha to realise that the ability of an organisation to achieve its goals depends upon the quality of its human resources. This was ignored by her at the time of selecting the personnel for her expansion programme.

1. Identify and state the function of management which could have helped Asha at the time of fulfilling her need of additional personnel in the organisation.
2. Explain the following steps in the process of staffing:
3. State any three benefits of the function identified in (a) above. (Term-II, 2021-22) [6]
4. Compensation. (2020 C)

6.2 Staffing as a Part of Human Resource Management Concept

VSA (1 mark)

1. How are employees motivated to improve their performance when the organisation uses internal sources of recruitment? (Al 2014)
2. 'Providing for social security and welfare of employees' is one of the specialised activities performed by Human Resource Management. Mention any two other specialised activities of Human Resource Management. (Al 2014)

5, How does staffing improve job satisfaction and morale of employees? (Al 2014 C)

SAII (4 marks)

1. Mr. Naresh recently completed his M.B.A. from one of the Indian Institutes of Management in Human

Resource Management. He has been appointed as

Human Resource Manager in a Truck manufacturing

Company. The company has 1,500 employees and

has an expansion plan in hand that may require

additional 500 persons for various types of jobs.

Mr. Naresh has been given the complete charge of

the company's Human Resource Department.

List out the specialised activities that Mr. Naresh

is supposed to perform as the Human Resource

Manager of the company. (Delhi 2015 C)

6.3 Staffing Process

VSA (1/2 mark)

1. Estimating manpower requirements is not merely knowing how many persons we need.' What else is needed while estimating manpower requirements? State any two points. (Term-II, 2021-22)
2. Define 'Workforce Analysis'. (Delhi 2019) R
3. Alpha Enterprises is a company manufacturing water geysers. The company has a functional structure for four main functions - Production, Marketing, Finance and Human Resource. As the demand for the product grew, the company decided to hire more employees.

Identify the concept which will help the Human

Resource Manager in deciding the actual number of

persons required in each department. (Delhi 2017) [Ap]

SAL (3 marks)

1. Performance Appraisal
2. Promotion and Career Planning

11. Ashish, the marketing head, Raman, the assistant

manager and Jyoti, the human resource manager of

'Senor Enterprises Ltd' decided to leave the company.

The Chief Executive Officer of the company called

Jyoti the Human resource manger and requested

her to fill up the vacancies before leaving the

organisation. Informing that, her subordinate Miss

Alka Pandit was very competent and trust worthy

Jyoti suggested that if she could be moved up in

the hierarchy, she would do the needful. The Chief

Executive Officer agreed for the same, Miss Alka

Pandit contacted 'Keith Recruiters' who advertised

for the post of marketing head for 'Senor Enterprises

Ltd'. They were able to recruit a suitable candidate

for the company.

Raman's vacancy was filled up by screening the

database of unsolicited application lying in the office.

1. Name the internal/external sources of recruitment used by 'Senor Enterprises Ltd' to fill up the above stated vacancies.
2. Also state any one merit of each of the above identified sources of recruitment.

(Delhi 2016, Al 2016)

SA II (4 marks)

State the first four steps in the process of 'staffing'. (2021 C) Factory Gate

LA (5 marks)

REQUIRED MEDICHANDINE

सक्यास्य गाउ

विकास साम्यला

इनमी पास

1. A company was manufacturing 'LED bulbs' which were in great demand. It was found that the target of producing 300 bulbs a day was not met by the employees. On analysis, it was found that the workers were not at fault. Due to electricity failure and shortage of workers, the company was not able to achieve the set targets and alternative arrangement were needed. To meet the increased demand, the company assessed that approximately 88 additional workers were required out of which 8 would work as heads of different departments and 10 would work as subordinates under each head. The required qualifications and job specifications were also enlisted. It was also decided that necessary relaxation should be given to encourage women, persons from backward and rural areas and persons with special abilities to assume responsible positions in the organisation. All efforts were made to match the ability of the applicants with the nature of work.

1. (b) Casual Callers
2. (d) Labourer Contracter (2023)

1. Identify the functions of management discussed above.
2. State the two steps in the process of each function discussed in the above para.
3. List any two values which the company wants to communicate to the society.

(Delhi 2015, Al 2015) [U

EII (6 marks)

1. 'Moga Industries Ltd.' approached a well established university in the city of Madurai to recruit qualified personnel for various technical and professional jobs. They selected Tanya, Ritu, Garima and Chetan for various vacancies in the organisation.

After the selection and placement, 'Moga Industries Ltd.' felt the need to increase the skills and abilities. and the development of positive attitude of the employees to perform their specific jobs better. The company also realised that learning new skills would improve the job performance of the employees. Hence, the company decided to take action for the same.

1. Name the step of the staffing process regarding which the company decided to take action.
2. State the benefits of the action to 'Moga Industries Ltd.' (Al 2018)

6.4 Recruitment Process

MCQ

Identify 15. the External Source of Recruitment

illustrated by the picture given below:

Using external sources for filling vacant positions:

(i) Gives a wider choice.

1. employees. (iv) Does not infuse fresh talent in the organisation. Choose the correct option from the following.
2. (c) (i), (iii) and (iv) only (d) (ii) and (iv) only (2020 C)

VSA (1/2 mark)

Identify and state the step in the process of staffing

which creates a pool of prospective job seekers for

vacancies in the organisation. (Term-II, 2021-22)

1. 'External sources of recruitment may lead to dissatisfaction and frustration among existing employees. They may feel that their chances of promotion are reduced.' Give two situations when external sources may be used without dissatisfying the existing employees. (Term-II, 2021-22)
2. Frequent transfer of employees often reduces the productivity of the organisation, still it is being used as a good source of filling the vacancies internally. Why? State any two reasons. (Term-II, 2021-22 C)
3. Biru Nandan, Chairman of Lalit group of companies founded 'Biru University' for undergraduate and postgraduate courses in diverse disciplines. The