NCERT Class 12 Business Studies Business Studies-I: Chapter 6 — Staffing
This chapter, "Staffing," focuses on the crucial management function of filling and maintaining organizational positions with qualified personnel. It begins by highlighting the strategic importance of human resources, using Infosys as a case study to illustrate how companies recognize employees as valuable assets. The chapter defines staffing as 'putting people to jobs,' encompassing workforce planning, recruitment, selection, placement, training, development, promotion, compensation, and performance appraisal. It emphasizes that staffing is essential for organizational success, ensuring the right individuals are in the right roles. The text explains that staffing follows planning and organizing functions and is a continuous process in existing enterprises. It underscores the need for adequate human resources to achieve organizational objectives and maintain a satisfied workforce, recognizing the value of every employee.
Quick info
| Board | CBSE / NCERT |
|---|---|
| Class | Class 12 |
| Subject | Business Studies |
| Book | Business Studies-I |
| Chapter | Chapter 6 — Staffing |
| Language | English |
| PDF type | NCERT Textbook |
| Session | CBSE 2026 |
| Reading time | 4 minutes |
| Word count | 800 |
Learning outcomes
- Define staffing and its relationship with Human Resource Management.
- Understand the need and importance of staffing.
- Describe the steps in the staffing process.
- Explain recruitment and selection.
- Identify sources of recruitment.
- Describe the selection process.
- Appreciate the need for training and development.
- Explain on-the-job and off-the-job training methods.
Vocabulary
| Word | Meaning |
|---|---|
| Staffing | The managerial function of filling and keeping filled the positions in the organisation structure. |
| Human Resource Management | A broader concept concerned with obtaining, utilising, and maintaining a satisfactory and satisfied workforce. |
| Recruitment | The process of searching for prospective employees and stimulating them to apply for jobs in the organisation. |
| Selection | The process of choosing the right candidate from the applicants for the vacant job. |
| Placement | The process of assigning the selected candidate to the appropriate job. |
| Training | The process of enhancing the skills and knowledge of employees for their job. |
| Development | The process of improving the overall growth of employees, including their personality and career. |
| Appraisal | The systematic evaluation of the performance of employees. |
| Compensation | The remuneration paid to employees for their services. |
| Workforce planning | Identifying the requirement of the workforce for the organisation. |
The complete chapter text is read in the official NCERT PDF viewer below (streamed from ncert.nic.in). This page provides NCERT Help study material — summary, vocabulary, practice questions, and FAQs — not a full reproduction of the textbook.
Read chapter online
This PDF is loaded from the official NCERT website (ncert.nic.in). Use the page buttons below to read — download is disabled on NCERT Help.
Read page by page below. PDF is streamed from the official NCERT website — no download button on this page.
Practice questions
- What is staffing? Answer: Staffing is the managerial function of filling and keeping filled the positions in the organisation structure.
- Why is staffing important for an organisation? Answer: Staffing is important because it ensures the right persons are in the right positions, leading to organizational success and efficient performance.
- What is the difference between recruitment and selection? Answer: Recruitment is the process of encouraging applications, while selection is the process of choosing the most suitable candidate from the applicants.
- What does 'putting people to jobs' mean in the context of staffing? Answer: It means assigning individuals to specific roles within the organization structure based on their capabilities and the job requirements.
Practice MCQs
Q1. Which company is used as a case study to highlight the importance of human resources?
Explanation: Infosys is presented as an example of a company that recognizes its human resources as valuable assets and includes them on its balance sheet.
Q2. Staffing is considered a part of which broader management process?
Explanation: In a new enterprise, the staffing function follows the planning and organizing functions.
Q3. Which of the following is NOT explicitly mentioned as a component of the staffing process in the text?
Explanation: Marketing is not listed as a direct component of the staffing process in the provided text, which focuses on HR functions.
Q4. According to the text, what is a key challenge for knowledge-intensive companies like Infosys?
Explanation: The text states that a challenge for Infosys is how to attract, retain, and develop its human assets in a competitive environment.
Q5. The statement 'Our assets walk out of the door each evening. We have to make sure that they come back the next morning' is attributed to whom?
Explanation: This quote is directly attributed to Narayana Murthy, former CEO of Infosys, emphasizing the value of human capital.
Frequently asked questions
What is the primary definition of staffing in business management?
Staffing is defined as the managerial function of filling and keeping filled the positions in the organisation structure with appropriate personnel.
How does staffing relate to Human Resource Management (HRM)?
Staffing is a part of the broader HRM process, focusing specifically on obtaining, utilising, and maintaining a satisfactory and satisfied workforce.
Why is staffing considered a continuous process?
Staffing is continuous because new jobs may be created, and existing employees may leave the organisation, requiring ongoing efforts to fill positions.
What is the significance of human resources for a company like Infosys?
For knowledge-intensive companies like Infosys, human resources are critical assets that drive innovation and maintain a competitive edge.
What are the key activities involved in the staffing process?
The key activities include workforce planning, recruitment, selection, placement, training, development, promotion, compensation, and performance appraisal.
What does 'putting people to jobs' imply?
It means ensuring that the right individuals with the necessary skills and qualifications are assigned to the appropriate job roles within the organisation.
Related resources
Important topics
Topics covered
NCERT Class 12 Business Studies — Business Studies-I — Chapter 6 — Staffing. Verified by NCERT Help Editorial Team. Reviewed on 29 Jul 2026. Last updated 10 Aug 2026.