Ways & Means of Consumer Protection, Redressal Agencies under Consumer Protection Act, 1986

1 Mark Questions

1. Besides a 'consumer', name any two parties who can file a .complaint before the appropriate consumer forum. (Compartment 2014) or

Who can file a complaint under the Consumer Protection Act, 1986? (Delhi 2009)

Ans. A complaint under Consumer Protection Act, 1986 can be made by: (Any two)

1. Any consumer.

1. Any registered consumers' association.
2. The Central Government or any State Government.
3. One or more consumers, on behalf of numerous consumers having the same interest.
4. A legal heir or representative of a deceased consumer.
5. How many members are required to constitute 'District consumer dispute redressal forum'? (Compartment 2014)

Ans. The District Forum consists of a President and two other members, one of whom should be a woman:

1. How can Business Associations act as a means of consumer protection?

State.(Delhi 2012)

Ans. Business Associations act as a means of consumer protection as they lay down guidelines for their members in dealings with the customers.

1. Give any one relief available to a consumer who suffers due to consumption of an expired date medicine. (Delhi 2012)

Ans. Relief available to consumer: (Any one)

1. To refund the price paid for the medicine.
2. To pay a reasonable amount of compensation for any loss or injury suffered by the consumer.
3. To withdraw the defective good from sale.
4. State how self-regulation by business acts as a means of consumer protection. (All India 2012, 2009; Delhi 2009 C)

Ans. Self-regulation by business acts as a means of consumer protection by

1. Establishing ethical standards and practices in dealing with their consumers.

1. Setting up their customer service and grievance cells to redress the problems and grievances of their consumers.

6. When can a consumer get more than one relief for a complaint? (All India 2011)

Ans. If the Consumer Court is satisfied about the genuineness of the complaint, a consumer can get more than one relief for a complaint.

1. Which kind of cases can be filed in the State Commission under the Consumer Protection Act, 1986? (Delhi 2010 c)

Ans. Those cases can be filed in the State Commission under the Consumer Protection Act, 1986 in which compensation claimed exceeds Rs 20 lakh but does not exceed Rs1crore.

1. Which cases can be filed in the National Commission under Consumer Protection Act, 1986. (All India 2010)

Ans. Those cases can be filed in the National Commission under Consumer Protection Act, 1986 in which the value of the goods or services in question, along with the compensation claimed, exceed? 1 crore.

1. Which claims can be appealable bore the Supreme Court under Consumer Protection Act? (All India 2009)

Ans. An order passed by the National Commission in a matter of its original jurisdiction is appealable before the Supreme Court. It means only those appeals where the value of goods and services in question, along with the compensation claimed exceed? 1 crore and where the aggrieved party was not satisfied with the order of the National Commission can be taken to the Supreme Court.

1. Who can file a complaint on behalf of a deceased consumer? (Delhi 2009 c)

Ans. A legal heir or representative of a deceased consumer.

1. Is self-regulation by business necessary for consumer protection? How?

(Delhi 2008C)

Ans. Yes, self-regulation by business is necessary for consumer protection because it is in their long-term interest to serve the customers well.

1. Mohit filed a case against Domestic Collings Ltd in the District Forum, but he

was not satisfied with the orders of the district forum. Where can he appeal further against the decisions of district forum? (Hots; Delhi 2008)