Controlling

Previous Years' CBSE Board Questions

8.1 Concept and Importance

MCQ

1. Umang was working as a 'Production Manager' at 'LG Papers Ltd'. The company had launched new eco- friendly paper straws in the market. He was given a target of producing 5,000 straws a day, by the General Manager. In spite of making the employees work overtime, Umang could not meet the target. On investigation, it was found that the employees had not received the right training to manufacture these eco-friendly paper straws. So the employees were sent for special training. The function of management which helped Umang in identifying that he could not meet the target is
2. Planning (b) Organising
3. Directing (d) Controlling. (2023) Ev

2 'Whether the decisions have been translated into desired actions or not' can be confirmed by performing which of the following function of management?

1. Planning (b) Organising
2. Directing (d) Controlling

1. Himanshu is working as a "Marketing Manager" in 'Suvidit-Air-Conditioners', a well known brand in the field of air-conditioners. Till last month, the company was able to achieve its sales targets. But this month Himanshu observed that targets were not being met and the number of air-conditioners sold was decreasing. He analysed the situation and found that the new salesman appointed last month was not good and for this, he took necessary action. Which of the following function of management helped Himanshu to identify the decrease in sale?
2. Planning (b) Organising
3. Directing (d) Controlling

1. Which of the following headings does not highlight the importance of 'controlling' function of management?
2. Ensuring order and discipline
3. Initialising action by people in the organisation
4. Making efficient use of resources
5. Improving employees' motivation

VSA (1/2 mark)

1. One of the functions of management completes one cycle of management process and improves planning in the next cycle in the light of the problems that were identified in the existing plans. Identify and state the function of management discussed above. (Term-II, 2021-22)

1. Identify and give the meaning of the function of management that helps in verifying whether the standards set are accurate and objective or not. (Term-II, 2021-22 C)
2. Why is it said that Controlling is a continuous activity? (Foreign 2019)
3. Why is Controlling called a forward looking function? (Foreign 2019) An

Hina Sweets is a renowned name for quality sweets

since 1935. Harsh, the owner of Hina Sweets, was

worried as the sales had declined during the last

three months. When he enquired from the Sales

Manager, the Sales Manager reported that there

were some complaints about the quality of sweets.

Therefore, Harsh ordered for sample checking of

sweets. Identify the step taken by Harsh that is related to

one of the functions of management. (Delhi 2017)

SAI (3 marks)

Explain (i) Ensuring order and discipline, and

(ii) facilitating co-ordination in action, as importance

of controlling function of management. (2023)

Explain how controlling helps in "making efficient

use of resources" and "improving employee's

motivation". (Term-II, 2021-22)

A.S Ltd. is a large company engaged in assembly of air

conditioners. Recently the company had conducted

the 'Time' and 'Motion' study and concluded that on

an average a worker can assemble ten air conditioners

in a day. The target volume of the company in a day

is assembling of 1,000 units of air-conditioners. The

company is providing attractive allowances to reduce

labour turnover and absenteeism. All the workers

are happy. Even then the assembly of air conditioners

per day is 800 units only. To find out the reason the

company compared actual performance of each

worker and observed through C.C.T.V. that some of the

workers were busy in gossiping.

1. Identify the function of management discussed above.
2. State the steps in the process of the function identified which are discussed in the above paragraph. (AI 2015) EV

LA (5 marks)

State any five points that highlight the importance of

'controlling' function of management.

(NCERT, Delhi 2017)

Give the meaning of 'Critical Point Control'.

(Delhi 2014 C)

8.2 Relationship Between Planning and Controlling

LA (5 marks)

1. State the relationship between planning and controlling functions of management.

(NCERT, Al 2016, Delhi 2014)

8.3 Steps in the Process of Controlling

MCQ

1. Which of the following is not a step in the process of 'Controlling' function of management?
2. Setting performance standards
3. Assignment of duties
4. Taking corrective action
5. Comparing actual performance with standards (2023)

VSA (1/2 mark)

The final step in the controlling process is taking corrective action, but when deviations are within acceptable limits no corrective action is required. When and why corrective action is required? State. (Term-II, 2021-22)

1. 'Analysing deviations' is an important step in the process of controlling. It is therefore important to focus on key result areas which are critical to the success of an organisation. Identify and give the meaning of the concept discussed above.

(Term-II, 2021-22) [Ap]

1. Mahima Jain is the Senior Manager in the Advisory Services Department of Kodes Ltd. She regularly prepares performance reports of her subordinates as a part of the appraisal. Identify the step of the controlling process performed by her. (Foreign 2019)

What is meant by 'Management by Exception' in the

process of controlling? (AI 2014 C) R

SAI (3 marks)

Explain: (i) Critical point control and (ii) Management

by exception, as an important part of 'Analysing

Deviations' a step in the process of controlling.

(2023)

Explain the first two steps in the process of

controlling. (Term-II, 2021-22 C)

Actual performance of employees is measured in the

second step of 'controlling' process. Explain the next

three steps in the process. (2021 C)

SAIL (4 marks)

Vinber Ltd. set up a manufacturing unit at Bhiwadi in

Himachal Pradesh to manufacture electric geysers

and supply them to dealers all over the country.

Their production target was 500 geysers per week.

It was decided by the management that variation in

production upto 10 units would be acceptable.

At the end of the first week, the production was 450

geysers. The next week, production increased to 470

geysers. A week later, production was 460 geysers.

On investigation, it was found that fluctuation in

production was due to irregular supply of electricity.

1. The above para discusses some of the steps in the process of one of the functions of management. Explain these steps.
2. Also, state the step(s) that have not been discussed in the above para. (Delhi 2019) R
3. Explain the steps in the controlling process.

(NCERT, Delhi 2016) R

CBSE Sample Questions

8.1 Concept and Importance

MCQ

Raman and Vasudev were two employees who were embezzling an import-export company in Varanasi where they were working. The finance manager of the company Sampat Singh became suspicious of the two employees when he realised that their activities were not being performed as per the plans. He installed a software program that could secretly log every single stroke of the suspects' computer keys and send an encrypted email report to the Cyber police. The police were able to catch

the two dishonest employees red handed and arrest

them. Identify the function of management being

discussed above.

1. Staffing (b) Coordination
2. Controlling (d) Organising (2022-23)

Name the function of management which helps in

the formulation of future plans, in the light of the

problems that were identified and thus, helps in

better planning in the future period.

1. Planning (b) Organising
2. Directing (d) Controlling

(2020-21) R